At Ronaldo Jewelry, we want you to enjoy your handcrafted piece for years to come. That’s why we offer a simple, transparent repair and restoration process, whether you're within our 1-Year Warranty or not.
What’s Covered
Our repair service covers issues like:
- Broken chains or wires
- Loose stones
- Damage from regular wear
- Manufacturing defects
Repair Costs
If you are within 1 year of purchase and can provide a sales receipt:
- $25 flat fee
- Covers shipping both ways, repair labor, and—if needed—a full replacement of the same design.
If it’s been over 1 year or you don’t have a receipt:
- $85 flat fee
- Includes shipping both ways, repair labor, and a full rebuild if the item cannot be repaired.
This service is designed to support customers who wear and enjoy their jewelry. However, it is not intended as a discounted replacement program. We reserve the right to limit or deny service in cases of excessive or intentional misuse.
How to Start
Fill out the form using the link below.
Our Customer Service team will contact you with next steps and provide a Return Authorization (RA) number.
Ship the item, and we’ll take care of the rest.
Questions? Contact us at support@ronaldojewelry.com