We use sterling silver in our jewelry which requires a certain amount of care. Sterling silver naturally darkens over time as the surface of the metal oxidizes from contact with air and moisture. There are some measures you can take to prevent unwanted tarnish, and to keep your silver sparkling while gaining a natural patina from being a well worn treasure.

When not in use, store sterling silver out of direct sunlight in an individual plastic bag (possibly with an anti-tarnish strip inside) in a spot with low humidity.

Remember, sterling silver naturally obtains a beautiful patina especially in the creases of a design. With care, your piece can age gracefully while keeping a beautifully shiny surface.

Pieces can be cleaned daily by simply wiping down with a microfiber cloth. A polishing cloth or chemical silver polish is not usually necessary for everyday care. If pieces come in contact with lotions, oils or chemicals, wash with warm water and a mild soap, rinse thoroughly and dry thoroughly.

If pieces become tarnished, you can use a jewelers polishing cloth to bring the surface back to a beautiful shine. In extreme cases, a silver jewelry polishing wipe (or other silver polish specifically formulated for jewelry) might be used to remove dark tarnish. Be careful to avoid pearls and porous stones when polishing and use polishing products as directed by their manufacturers.

Many of our pendants and necklaces are available in four different chain lengths depending on your preference.

Option 1 - Choose a ring that correctly fits the finger you are purchasing the ring for.

Option 2 - Measure your finger with a strip of paper or string. Wrap the paper or string around the base of the intended finger, and then mark where it overlaps. The length of the paper or string you measured in millimeters is the circumference of your finger. After finding this measurement, use our conversion chart to find the corresponding ring size. If the size of your finger below the knuckle drastically differs in size from the knuckle itself, measure your knuckle as well and choose a size that falls more in the middle of these two measurements.

* Made with 14/20 gold-filled wire (a percentage of the gold mixture is 14K gold and the other percentages of the makeup are silver and a small amount of copper)

* There is NO plating or gold film added to the exterior
* Gold all the way through the thickness of the wire
* 14K Gold Artist Wire will last a lifetime!
* The gold beads used in Ronaldo Jewelry are 14K gold filled seamless round beads
* All of our metals are nickel-free!

* Sterling Silver is designated at .925 meaning it’s mixture is 92.5% pure silver and 7.5% other metals (usually copper)
* Copper makes the sterling silver pliable but also causes it to tarnish (see Cleaning & Care document)
* The silver beads used in Ronaldo Jewelry are .925 sterling silver seamless round beads.
* All of our metals are nickel-free!

1-Year Repair and Restoration Warranty on All Ronaldo Jewelry

All jewelry purchased directly from Ronaldo Designer Jewelry, Inc. or through one of our authorized retailers is handcrafted from the finest quality materials. You can be assured that you are receiving a well-made, high-quality, and unique piece of jewelry, and we confidently stand behind our craftsmanship.

Limited Manufacturer’s Warranty:
Your jewelry is automatically covered by our free Limited Manufacturer’s Warranty for the first 30 days after receiving it, which protects against defects in materials and craftsmanship at no cost to you.

Our Repair and Restoration Warranty:
In addition to the Limited Manufacturer’s Warranty, we offer a 1-Year Repair and Restoration Warranty on all pieces purchased from ronaldojewelry.com or our authorized retailers. This warranty comes at no upfront cost and provides peace of mind knowing your jewelry is covered for repairs due to normal wear and tear, such as loose wires, stones, broken chains, or design defects.

How It Works:
Should you need to use the Repair and Restoration Warranty within the first year, there is a $25 service fee to cover shipping, handling, and insurance. This allows us to offer repair services at a fraction of the cost it would normally be. To initiate a repair, please email support@ronaldojewelry.com for a repair authorization and send your piece along with the $25 payment. We’ll handle the rest, ensuring your jewelry is restored to its original beauty.

Exclusions:
Our Repair and Restoration Warranty does not cover the complete loss or misplacement of your jewelry. We are not responsible for lost or stolen items.

We offer lifetime repair and restoration services on all Ronaldo Jewelry items.

Pieces purchased on ronaldojewelry.com or through one of our authorized retailers come with a free 1-Year Repair and Restoration Warranty as evidenced by your sales receipt. This includes but is not limited to loose wires and stones, broken chains, and design defects. See information above in the Warranty section if your item falls within the 1-Year Warranty.

If your purchase does not fall within our 1-Year Warranty or you cannot provide proof of sales receipt, we offer lifetime repair and restoration services for a fee:

Retail of $74 or less, your cost is $60 (includes shipping both ways)
Retail of $75 of more, your cost is $85 (includes shipping both ways)

Please click below to start the repair or restoration process:
https://ronaldojewelry.com/pages/submit-a-repair

Please contact support@ronaldojewelry.com if you have any questions or need further assistance.

We offer a 30-day return policy from the delivery date.
We happily accept returns of new and unworn merchandise with original packaging within 30 days of delivery date. Our return policy applies only to orders placed on ronaldojewelry.com. If you want to return merchandise you purchased from one of our authorized dealers, you must contact them directly.

Please follow this link to start your return request-
https://ronaldojewelry.returnscenter.com/

Your return will be processed within 5 business days of receiving your return in our office. Please allow up to 2 billing cycles to see the refund on your original payment method.

Every piece of our jewelry is handcrafted in New Albany, Indiana and made just for you. If you are interested in submitting an idea for a new design, style name or if you want to inquire about a completely custom jewelry item, please email support@ronaldojewelry.com We cannot guarantee that we can fulfill your request, but we will try our best!

We offer a selection of our bracelets in smaller sizes:
Size 5 for infants to 2 years old
Size 5.5 for 2 years old to 5 years old

We recommend the list of styles below to best fit the wrist of a baby or toddler, however if you have a custom request for a different bracelet in a smaller size, please email support@ronaldojewelry.com.

Available in sizes 5 and 5.5:
Pearl of My Heart
Guardian Angel
Power of Prayer
Revive
Waverly