Shipping & Privacy Policy
Shipping and Returns Policy for Ronaldo Jewelry
Effective Date: 8/1/2023
Thank you for shopping at Ronaldo Jewelry. We want you to have a positive experience with our products and services, and to ensure transparency and clarity, we have outlined our Shipping and Returns Policy below.
1. Shipping:
a. We offer shipping within US 48.
b. All orders are processed and shipped within 7-10 business days, unless otherwise stated.
c. We offer different shipping options at checkout, and the cost and estimated delivery time will be displayed based on your selected option.
d. Once your order has been shipped, you will receive a confirmation email with tracking information to track your package's progress.
2. International Shipping:
a. For international orders, customs and import duties may be applicable. These charges are the responsibility of the recipient and will vary from country to country. Please check with your local customs office for more information.
b. We are not responsible for any delays or additional fees caused by customs clearance processes.
3. Returns and Exchanges:
a. We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns or exchanges within 45 days from the date of fulfillment.
b. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and protective materials are intact.
c. To initiate a return or exchange, please visit https://ronaldojewelry.com/apps/redo/returns-portal
d. The customer is responsible for the return shipping costs, unless the return or exchange is due to a manufacturing defect or an error on our part.
e. For returns, once the item is received and inspected, we will issue a refund to the original payment method, minus any applicable shipping charges.
f. For exchanges, once the item is received and inspected, we will ship the requested replacement item. If there is a price difference, we will either charge or refund the balance accordingly.
4. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact our customer service team immediately. Provide a detailed description of the issue and attach relevant photos, if possible.
b. We will assess the situation and provide instructions for returning the item, including a prepaid shipping label if necessary.
c. Upon receiving the damaged or defective item, we will replace it free of charge or issue a refund, depending on your preference and product availability.
5. Non-Returnable Items:
The following items are non-returnable:
- Items noted as “final sale”.
6. Refunds:
a. Refunds will be processed within 5 business days of receiving and inspecting the returned item.
b. The refunded amount will be credited to the original payment method used during the purchase.
c. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
7. Contact Us:
If you have any questions, concerns, or requests regarding our Shipping and Returns Policy, please contact us using the information below:
Ronaldo Jewelry Inc.
Address: 432 State St. New Albany, IN. 47150
Email: support@ronaldojewelry.com
Phone: 812-725-1906
Please note that this shipping and returns policy is intended as a general template and may need to be customized to meet the specific requirements and circumstances of Ronaldo Jewelry Inc. It is advisable to consult with legal professionals to ensure compliance with applicable laws and regulations.