Whatever it is,
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Every Ronaldo piece is handcrafted to order at our bench in New Albany, Indiana. Most orders ship within 1 to 3 weeks. The moment yours is on its way, you'll get an email with tracking. During holidays and new releases, things can take a little longer, but your piece is worth the wait.

Check your front door, mailbox, porch, and any spot a carrier might tuck a package. Sometimes tracking updates a day early. If it's still missing after 24 hours, reach out to our team, and we'll investigate with the carrier and make sure you're taken care of.

If your piece hasn't been made, we can usually update your address or cancel. Email support@ronaldojewelry.com as soon as possible with your order number. Once a piece is on the bench, changes get harder, but reach out and we'll do what we can.

We currently ship to addresses within the United States. Orders over $125 ship free to the lower 48 states.

Wrap a strip of paper or a flexible tape measure around your wrist, right where you'd wear the bracelet. Note the measurement, then add half an inch for comfort. That's your size. Our bracelets range from Infant (5") through XL (8"). If you're between sizes, go up. A little room is better than too tight.

Usually, yes. When a bracelet is too loose, the hook doesn't seat firmly and can work itself open with movement. Try going down one size. If you're already in the right size and it's still happening, reach out, and our team can take a look and make it right.

We don't sell separate extenders, but our repair team can adjust the length of most bracelets. If you've lost weight, gained a new bracelet-loving friend with a different wrist, or just need a tweak, send it in for a restoration and we'll resize it for you.

Yes. New, unworn pieces can be exchanged within 30 days of delivery in their original packaging. Measure your wrist first (see above), then start an exchange through our returns portal and we'll arrange the swap.

We do. Size 5 fits infants to about 2 years old. Size 5.5 fits ages 2 to 5. Four styles come in these smaller sizes:

• Pearl of My Heart
• Guardian Angel
• Power of Prayer
• Revive

Yes. Every Ronaldo piece comes with a free Limited Manufacturer's Warranty for the first 30 days, which covers defects in materials and craftsmanship at no cost. Beyond that, pieces purchased from ronaldojewelry.com or an authorized retailer carry a 1-Year Repair and Restoration Warranty. Within that first year with proof of purchase, repairs are a flat $25, and that includes insured shipping both ways. After the first year, or without a receipt, we'll repair or restore any Ronaldo piece for a flat $85.

Visit our Submit a Repair page. Tell us what happened, pay the restoration fee through checkout, and we'll email you a prepaid shipping label. Box it up, drop it off, and our artists will have it back on your wrist looking like new.

Absolutely. We repair Ronaldo pieces of any age, even ones that have been worn daily for a decade or more. Our artists work on the same bench where your piece was originally made. The flat $85 restoration fee covers everything: repair, cleaning, polishing, and insured shipping both ways.

We offer a 30-day return policy from the delivery date. We accept returns of new, unworn merchandise in its original packaging. Once we receive your return, refunds are processed within 5 business days. Allow up to 2 billing cycles for the credit to appear on your statement. For pieces purchased from an authorized retailer, please contact them directly. To start a return, visit our returns portal.

If the piece was purchased on ronaldojewelry.com, yes, and we can process a return or exchange within 30 days of delivery. Start through our returns portal with the order number or the gifter's name so we can locate the order. If it was purchased from a retailer, find your retailer for the fastest first stop.

For everyday cleaning, our Jewelry Cleaning Pen is portable, non-toxic, and safe for every piece. The soft brush tip gets into every nook for instant shine. Our Cleaning Foam works the same way for a deeper clean. Between uses, gently wipe your pieces with a soft, non-scratch polishing cloth to keep them bright.

If your jewelry has been exposed to lotions, perfume, or hand sanitizer, wash it with warm water and a mild soap, rinse with cool water, and pat dry with a soft cloth. Store pieces in the jewelry box they came in, or in an individual plastic bag with an anti-tarnish strip, out of direct sunlight and in a low-humidity spot. Keep pieces separate so they don't scratch each other.

We don't recommend it. Water, chlorine, salt, and sweat can speed up tarnishing, especially on sterling silver. Hand sanitizer, lotions, hairspray, and perfume contain chemicals that can eat away at metals and damage stones, especially pearls. Remove your jewelry before showering, swimming, working out, or applying products. The more you protect it, the longer it shines.

Sterling silver naturally darkens over time as it reacts with air and moisture. That's normal, not a defect. For light tarnish, our polishing cloth will restore the shine. For heavier tarnish, try our Cleaning Foam or a silver polish specifically formulated for jewelry, but avoid polishing pearls or porous stones directly. Our Jewelry Cleaning Pen is great for regular upkeep between deep cleans. If your pieces are beyond what a polishing cloth can handle, send them in for a restoration. Our artists will clean, polish, and return them looking like new.

Yes. Gold filled is real gold, and it's built to last. Our 14K Gold Artist Wire is made with 14/20 gold-filled wire, which means a thick layer of 14K gold is permanently bonded to the core. Gold all the way through the thickness of the wire, not a thin coating on top. Unlike gold plating (which can wear off in months), gold filled jewelry holds its color and beauty for a lifetime with proper care. There's no plating to chip or flake.

Our sterling silver is designated .925, meaning it's 92.5% pure silver and 7.5% other metals (usually copper). The copper makes the silver strong and workable enough for our artists to shape by hand. Sterling silver naturally develops a patina over time as it reacts with air and moisture. That's normal, and many people love the character it adds. A polishing cloth brings it right back.

All of our metals are nickel-free. The green tint that some jewelry leaves behind comes from copper reacting with moisture on your skin. It's harmless and washes right off, but it's more likely if you wear your pieces while sweating, swimming, or applying lotions. Keeping your jewelry dry and clean helps prevent it.

Every Ronaldo piece ships in our signature jewelry box, ready to give. No extra wrapping needed.

Yes. Enter the recipient's address as the shipping address at checkout. If you've already placed your order and need to change the address, email support@ronaldojewelry.com with your order number as soon as possible. We can usually update it before the piece enters production.

We'd love to hear from you. Visit our Become a Retailer page to submit an application, or reach out to our wholesale team directly at hello@ronaldojewelry.com.

Visit our Find a Retailer page. Enter your city or zip code and you'll see every authorized Ronaldo retailer in your area.