Customer care · 1-Year Warranty

Request a Warranty Repair

Purchased within the last year? Tell us about your piece, confirm your purchase, and we'll take care of the rest — $25 flat, shipping both ways included.

About you

Your mailing address is used for your prepaid label and for sending your piece home.

Your order confirmation and prepaid label arrive here.

Only if we need to reach you quickly about your piece.

Where did you purchase?

This helps us verify your piece is within the 1-year warranty window.

ronaldojewelry.com

I bought it on the website

We'll look up your order by number. If it's within the last year, you go straight to checkout.

Authorized retailer

I bought it from a store

Upload your receipt and our team will verify your purchase. Once approved, we'll email you a checkout link.

From your order confirmation email. We'll use this to verify your purchase date.

About the piece

A short description helps our bench identify it quickly.

What's going on with it?
Photos of the piece Required

A photo is required. Up to three — one close-up of the problem and one of the whole piece is ideal.

Please add at least one photo of your piece.

You'll pay $25 at checkout. Your prepaid shipping label arrives with your order confirmation.

Please fill in all required fields before continuing.